A company performs various processes every day. You may go through the same steps while reviewing a customer’s request, or always follow the same steps when manufacturing a product or even file a report in the same way constantly.

The results of process inefficiency are much known. Unhappy customers, stressed employees, rework, wastage and drop in productivity are just some of the ones we can mention. It is crucial to optimize and improve the processes if you want your organization to grow, or even to survive in the competitive market that exists today.

Operational Performance Improvement is a concept that aims to improve a company by improving its processes. There are many benefits that come with the optimization of processes, as avoid errors, cut costs and wastage, increase profitability, better the communication between team members, deliver value to customers and to be sure that the product or service is going to be delivered to the client with efficiency and efficacy.