2 Days Workshop (IN-HOUSE)
19 – 20 September, 2018. Time: 9 AM to 5 PM

Note: This workshop is HRDF claimable.

 

What is it?

An organizations reputation for providing quality products and services is more important than ever before, due to today’s highly competitive market. When a customer pay or invests in your product or service, they expect a certain level of quality. If you fail to meet their expectations, customers have the option of obtaining the same product or service from numerous other organizations.

The quality of your product or service is vital to success. The entire organization must be involved from all levels, divisions and functions. This means that everyone in the organization – from top management to the employees – plays a role in providing quality products and services to customers.

Total Quality Management (TQM) is an approach that seeks to improve quality and performance. This can be achieved by involving all levels and functions of an organization in continually meeting and exceeding the customer’s expectations of their daily operations, products or services.

Implemented correctly, TQM methodology will provide significant financial benefits to your business. TQM methodology not only benefits your customers, but your organization will become more efficient, effective and through continually meeting the customers need, your brand equity will increase. The stronger your brand equity the more likely you will experience long-term success.

 

Why this program?

A successful TQM implementation is largely dependent on the skills and acceptance of the employees. The first step is to educate your workforce. Provide your teams with the proper training, tools and system structure to allow them to succeed.

Employee training should be a priority during the implementation of TQM and going forward. Employee involvement is crucial to TQM, and it can mean the difference between success and failure.

 

Organizational Impact

There are many benefits that are associated with TQM. Typically it will allows your organization to:

• Understand your customer’s needs or the Voice of the Customer (VOC)
• Improve your customer focus and increase customer loyalty
• Allocate proper resources and ensure capability to deliver high quality products or services
• Focus on processes, measure performance and use data to drive continuous improvement
• Reduce costs by reducing and eliminating waste in its many forms

Through implementation of TQM methodology, your company will realize many benefits beyond the list above. The involvement of all divisions, departments, functions, processes and individuals in the TQM activities will help in building a continuous improvement culture within your organization, which could have a tremendous positive impact on the bottom line.

 

What are the objectives of Workshop:

After completing Total Quality Management Workshop you will be able to:

• Apply TQM improvement tools to improve processes and enhance customer satisfaction
• Implement the TQM approach for continuous quality improvement initiatives
• Understand TQM philosophy and various quality concepts
• Determine the impact of quality on profitability
• Communicate the importance of customer focused TQM

 

Who should take this Workshop?

This training course is beneficial for Managers, Executives, Engineers, Training Coordinators, Team Leaders, Supervisors and Personnel who seek practical approach to prevent defects from occurring, and then to improve the productivity and profitability of their organizations.

 

Course Outline

Here’s what you’ll learn in Total Quality Management Workshop:

 

Module 1: Defining TQM

Understand the meaning and important concepts.

• The concept of TQM
• The philosophy behind TQM
• Roles and responsibilities

 

Module 2: Principles of TQM

Everyone within the organization should focus their efforts on meeting the needs of the customer and achieving the goals of the organization.

• The core principles in achieving TQM
• Prevention not correction
• Customer focus

 

Module 3: Benefits of TQM

The benefits of TQM are endless, focus should not only be on doing things right, but doing them right every time.

• To the customer – improved quality
• To employees – increased satisfaction
• To the organization – better performance

 

Module 4: Techniques used in TQM

Most decision point and root causes remain unclear until valid data are studied and analyzed.

• Quality Process improvement
• Benchmarking
• Seven tools of Quality
• Cost of Quality

 

Module 5: Implementing TQM

Measuring the effectiveness of the TQM implementation will help identify which areas or processes require additional improvement, adjustment or redesign.

• Quality Management System
• Commitment and involvement
• Organizational culture

 

Trainer Profile 

Mahadzir Bin Mohamad

Mahadzir is the Principal Consultant of Bizspring Sdn Bhd, a consulting company that offers consultancy, training and coaching in Operational Excellence. He holds a degree in in Applied Science with specialization in Applied Statistics from USM. He is also a certified Lean Manufacturing, Six Sigma Black Belt and HRDF Trainer.

He has 17 years of experience developing, implementing and improving successful business processes in both Manufacturing and Banking industries. He has worked in Process Reengineering role with some of the most reputed organizations including Shin Etsu, SCA, CIMB Group and his last stint was Process Reengineering and Improvement Consultant in HSBC before joining Bizspring. Throughout his career, he received his practical training in Malaysia and Japan.

His areas of expertise include process improvement, asset utilization, cost reduction, improving productivity, quality and customer satisfaction, risk management as well as project management. He has helped his organizations in developing and mentoring projects for process improvement and cost reduction which resulted in over millions profit improvement savings based on improved productivity and quality, and in waste reduction.