An Operational Performance Improvement initiative yields a number of tangible and intangible benefits for companies.

Tangible benefits are easier to quantify and often take center stage in the process improvement arena. They include reduced operating costs, higher revenues and improved compliance with industry standards.

Intangible benefits are difficult to measure but are important for an organization’s image. Examples of some of the intangible benefits of process improvement include an improved brand image, higher levels of customer satisfaction, and time savings.

Organizations should keep these benefits in mind as they begin investing their resources in process improvement.