Definition of Operational Excellence

“Excellence is not an option. It is the key to success.”

In today’s competitive and challenging world, business owners and organizations leaders begin to realize that being “good” is just not enough. They need to be excellent. Business owners and organizations leaders begin to think about ways to improve their business performance to be greater, more efficient and more competitive so that their organizations and businesses can thrive.

Operational Excellence is the execution of the business strategy more consistently and reliably than the competition. The process involves focusing on the customers’ needs, keeping the employees positive and empowered, and continually improving the current activities in the workplace.

Operational Excellence is evidenced by results. Given two companies with the same strategy, the Operational Excellence company will have lower operational risk, lower operating costs, and increased revenues relative to its competitors, which creates value for customers and shareholders.

The Need To Be Excellent

If you want to make your business more competitive, productive and achieve the best levels of performance and profitability, you need to apply strategy operational excellence to your organization.

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